{"id":7509,"date":"2018-06-26T01:13:16","date_gmt":"2018-06-26T01:13:16","guid":{"rendered":"https:\/\/p2-plus.com\/?page_id=7509"},"modified":"2026-07-24T10:43:26","modified_gmt":"2026-07-24T02:43:26","slug":"warranty-rma","status":"publish","type":"page","link":"https:\/\/tumbler2you.com\/tw\/warranty-rma\/","title":{"rendered":"Warranty &#038; RMA"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1530246805967{padding-top: 40px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1420274264868{padding-bottom: 40px;}&#8221;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"color: black;\">P2 Plus warranties all products, parts, and the manufacturing process are compliant to the spec standard according to the product\/spec approval sheet, and are free from defects in material and manufacturing process under normal use and service under the warranty period.<\/p>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column_inner][\/vc_row_inner]\n<!-- lists --><div class=\"rd_list_2 rd_list_left\"><style type='text\/css'> @font-face{font-family: 'imf'; src:url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot'); src:url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot?#iefix') format('embedded-opentype'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.woff') format('woff'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.ttf') format('truetype'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_palzv2idy62bzb2gk0xu .imf-pyramid-2:before{font-family: 'imf'; font-weight: normal; font-style: normal;}#rand_palzv2idy62bzb2gk0xu .imf-pyramid-2:before{content: \"\\e26b\";}<\/style>\n<style type=\"text\/css\" >.rd_list_1 .list_item_ctn { border-color:#ecf0f1}.rd_list_1 #rand_palzv2idy62bzb2gk0xu .list_icn i,.rd_list_1_alt #rand_palzv2idy62bzb2gk0xu .list_icn i{color:#1abc9c;}.rd_list_2 #rand_palzv2idy62bzb2gk0xu:after{background:#a1b1bc;}.rd_list_2 #rand_palzv2idy62bzb2gk0xu .list_icn i{color:#1abc9c;}.rd_list_3 #rand_palzv2idy62bzb2gk0xu .list_icn,.rd_list_5 #rand_palzv2idy62bzb2gk0xu .list_icn,.rd_list_6 #rand_palzv2idy62bzb2gk0xu .list_icn{background:#1abc9c;}.rd_list_4 #rand_palzv2idy62bzb2gk0xu{background:#1abc9c;}#rand_palzv2idy62bzb2gk0xu h3{color:#2c3e50;}#rand_palzv2idy62bzb2gk0xu p{color:#a1b1bc;}.rd_list_7 #rand_palzv2idy62bzb2gk0xu .list_icn{color:#1abc9c;}<\/style><div class=\"list_item_ctn\" id=\"rand_palzv2idy62bzb2gk0xu\"><div class=\"list_icn\"><i class=\"imf-pyramid-2\"><\/i><\/div><div class=\"list_desc\"><h3>General Warranty<\/h3><p>The products purchased directly from P2 Plus are provided the limited warranty. The warranty is limited to ordinary defects and covers standard repairs and product exchange. The warranty period starting from the invoice date.<\/p><\/div><\/div><style type='text\/css'> @font-face{font-family: 'imf'; src:url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot'); src:url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot?#iefix') format('embedded-opentype'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.woff') format('woff'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.ttf') format('truetype'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_0yw968vkt015jv9we4ip .imf-diamond-2:before{font-family: 'imf'; font-weight: normal; font-style: normal;}#rand_0yw968vkt015jv9we4ip .imf-diamond-2:before{content: \"\\e221\";}<\/style>\n<style type=\"text\/css\" >.rd_list_1 .list_item_ctn { border-color:#ecf0f1}.rd_list_1 #rand_0yw968vkt015jv9we4ip .list_icn i,.rd_list_1_alt #rand_0yw968vkt015jv9we4ip .list_icn i{color:#1abc9c;}.rd_list_2 #rand_0yw968vkt015jv9we4ip:after{background:#a1b1bc;}.rd_list_2 #rand_0yw968vkt015jv9we4ip .list_icn i{color:#1abc9c;}.rd_list_3 #rand_0yw968vkt015jv9we4ip .list_icn,.rd_list_5 #rand_0yw968vkt015jv9we4ip .list_icn,.rd_list_6 #rand_0yw968vkt015jv9we4ip .list_icn{background:#1abc9c;}.rd_list_4 #rand_0yw968vkt015jv9we4ip{background:#1abc9c;}#rand_0yw968vkt015jv9we4ip h3{color:#2c3e50;}#rand_0yw968vkt015jv9we4ip p{color:#a1b1bc;}.rd_list_7 #rand_0yw968vkt015jv9we4ip .list_icn{color:#1abc9c;}<\/style><div class=\"list_item_ctn\" id=\"rand_0yw968vkt015jv9we4ip\"><div class=\"list_icn\"><i class=\"imf-diamond-2\"><\/i><\/div><div class=\"list_desc\"><h3>Warranty Procedure<\/h3><p>Contact P2 Plus to request for RMA request from. Email the RMA request form to P2 Plus and return the RMA units. When RMA Department provides the RMA number, the RMA units then is authorized to be return to P2 Plus. RMA Department then will thoroughly inspect, diagnose, repair and clean the RMA units.<\/p><\/div><\/div><style type='text\/css'> @font-face{font-family: 'imf'; src:url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot'); src:url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot?#iefix') format('embedded-opentype'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.woff') format('woff'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.ttf') format('truetype'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_pzm6tp6pslrzsipnfam8 .imf-cog-2:before{font-family: 'imf'; font-weight: normal; font-style: normal;}#rand_pzm6tp6pslrzsipnfam8 .imf-cog-2:before{content: \"\\e1e1\";}<\/style>\n<style type=\"text\/css\" >.rd_list_1 .list_item_ctn { border-color:#ecf0f1}.rd_list_1 #rand_pzm6tp6pslrzsipnfam8 .list_icn i,.rd_list_1_alt #rand_pzm6tp6pslrzsipnfam8 .list_icn i{color:#1abc9c;}.rd_list_2 #rand_pzm6tp6pslrzsipnfam8:after{background:#a1b1bc;}.rd_list_2 #rand_pzm6tp6pslrzsipnfam8 .list_icn i{color:#1abc9c;}.rd_list_3 #rand_pzm6tp6pslrzsipnfam8 .list_icn,.rd_list_5 #rand_pzm6tp6pslrzsipnfam8 .list_icn,.rd_list_6 #rand_pzm6tp6pslrzsipnfam8 .list_icn{background:#1abc9c;}.rd_list_4 #rand_pzm6tp6pslrzsipnfam8{background:#1abc9c;}#rand_pzm6tp6pslrzsipnfam8 h3{color:#2c3e50;}#rand_pzm6tp6pslrzsipnfam8 p{color:#a1b1bc;}.rd_list_7 #rand_pzm6tp6pslrzsipnfam8 .list_icn{color:#1abc9c;}<\/style><div class=\"list_item_ctn\" id=\"rand_pzm6tp6pslrzsipnfam8\"><div class=\"list_icn\"><i class=\"imf-cog-2\"><\/i><\/div><div class=\"list_desc\"><h3>Warranty Exceptions<\/h3><p>&#8211; Product(s) that complies with its original product\/spec approval sheet, but customer later decides to change hardware\/software\/firmware configuration(s) or decides to change or upgrade the product for whatever reason that are not covered under this Limited Warranty.<br \/>\n&#8211; Damages resulted from accidental incidents such as fire, flood, mudslide, weather and other consequence of the natural disaster.<br \/>\n&#8211; Unexpected inrush current and voltage occurrences.<br \/>\n&#8211; Improper product usage, maintenance, and assemble\/dissemble methods.<br \/>\n&#8211; Etc.<\/p><\/div><\/div><style type='text\/css'> @font-face{font-family: 'imf'; src:url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot'); src:url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.eot?#iefix') format('embedded-opentype'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.woff') format('woff'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.ttf') format('truetype'), url('https:\/\/tumbler2you.com\/wp-content\/themes\/thefox\/includes\/4k-icons\/icons\/4k-icons-pack03\/icons\/fonts\/imf.svg#oi') format('svg'); font-weight: normal; font-style: normal;}#rand_i3fwkston5n9v0dqvvhg .imf-cog-2:before{font-family: 'imf'; font-weight: normal; font-style: normal;}#rand_i3fwkston5n9v0dqvvhg .imf-cog-2:before{content: \"\\e1e1\";}<\/style>\n<style type=\"text\/css\" >.rd_list_1 .list_item_ctn { border-color:#ecf0f1}.rd_list_1 #rand_i3fwkston5n9v0dqvvhg .list_icn i,.rd_list_1_alt #rand_i3fwkston5n9v0dqvvhg .list_icn i{color:#1abc9c;}.rd_list_2 #rand_i3fwkston5n9v0dqvvhg:after{background:#a1b1bc;}.rd_list_2 #rand_i3fwkston5n9v0dqvvhg .list_icn i{color:#1abc9c;}.rd_list_3 #rand_i3fwkston5n9v0dqvvhg .list_icn,.rd_list_5 #rand_i3fwkston5n9v0dqvvhg .list_icn,.rd_list_6 #rand_i3fwkston5n9v0dqvvhg .list_icn{background:#1abc9c;}.rd_list_4 #rand_i3fwkston5n9v0dqvvhg{background:#1abc9c;}#rand_i3fwkston5n9v0dqvvhg h3{color:#2c3e50;}#rand_i3fwkston5n9v0dqvvhg p{color:#a1b1bc;}.rd_list_7 #rand_i3fwkston5n9v0dqvvhg .list_icn{color:#1abc9c;}<\/style><div class=\"list_item_ctn\" id=\"rand_i3fwkston5n9v0dqvvhg\"><div class=\"list_icn\"><i class=\"imf-cog-2\"><\/i><\/div><div class=\"list_desc\"><h3>RMA Service Procedure<\/h3><p>It is very important that the below RMA procedure is followed thoroughly and carefully when requesting a RMA services:<\/p>\n<p><strong>Step 1. Request\u00a0<\/strong><br \/>\nCustomer fills out a RMA request form. All information such as contact information, model number, serial number and detail failure description for each item. Email RMA request form to RMA Department.<br \/>\n<em><u>P2 Plus<\/u><\/em><em><u> would be unable to process RMA requests if the information provided is not complete, or if the RMA request form is not used<\/u><\/em><em>.<\/em><\/p>\n<p><strong>Step 2. Inspection<\/strong><br \/>\nAfter receiving the RMA request form, P2 Plus will check and determine the warranty status of each item. The RMA request form is then replied to customer for confirmation.<\/p>\n<p><strong>Step 3. Confirmation<\/strong><br \/>\nConfirmation Customer shall then decide which items to be repaired. Customer must sign back the RMA request form to complete the RMA request process.\u00a0<em><u>An RMA number is valid for thirty (30) calendar days after its issuance by P2 Plus.<\/u><\/em>Customer must return the products described in the RMA within thirty (30) days or a new RMA number will be required.<\/p>\n<p><strong>Step 4. Repair<\/strong><br \/>\nRMA processing cycle. This is the duration time for P2 Plus to complete the RMA repair service. In general, cycle time is 20 working days (excluding weekend and holiday) starting from the date when RMA returned items arrives at P2 Plus RMA department. The cycle time is based on the RMA return quantity received at P2 Plus RMA Department.<\/p>\n<p><strong>Step 5. Closure<\/strong><br \/>\nAfter the RMA units is repaired and send back to customer\u2019s place, this RMA case is closed. Inspection and return shipping fee will be charged at the customer&#8217;s own expense when the following causes of RMA return damages are\u00a0present: Customer Induced Damage ( CID )\u00a0and No Problem Found ( NPF ) <\/p><\/div><\/div><\/div>\n\n<!-- lists END-->\n[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1420274279669{margin-bottom: 40px;padding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;background-color: #ecf0f1;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1420272952697{margin-bottom: 0px;padding-top: 18px;padding-bottom: 16px;background-color: #2c3e50;}&#8221;][vc_column_inner][vc_custom_heading text=&#8221;RMA Service&#8221; font_container=&#8221;tag:h2|font_size:18|text_align:center|color:%23ffffff&#8221; google_fonts=&#8221;font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:900%20bold%20regular%3A900%3Anormal&#8221; css=&#8221;.vc_custom_1530246585639{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1420274054981{margin-bottom: 0px;padding-top: 24px;padding-right: 30px;padding-bottom: 0px;padding-left: 30px;}&#8221; font_color=&#8221;#34495e&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1530246575887{margin-bottom: 10px !important;}&#8221;]<\/p>\n<p style=\"text-align: justify;\">P2 Plus provides RMA service to products manufactured and sold by P2 Plus when the product malfunctions due to defective parts within the warranty period.<\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_single_image image=&#8221;7865&#8243; img_size=&#8221;full&#8221;][vc_custom_heading text=&#8221;C190 Fanless POS Series&#8221; font_container=&#8221;tag:h4|text_align:center&#8221;]<style type=\"text\/css\" >#b_hnhyvr3gk9dy06ja7t58 a{color:#ffffff; background:#1abc9c; margin-top:0px; margin-bottom:0px;  margin-left:0px; margin-right:0px; font-weight:900; border-radius:5px;}#b_hnhyvr3gk9dy06ja7t58 a:hover{color:#000000 ; background:#1abc9c ;}<\/style><div class=\"ta_center tf_btn_pos\" id=\"b_hnhyvr3gk9dy06ja7t58\" ><a class=\"rd_normal_bt small_rd_bt  \" href=\"https:\/\/p2-plus.com\/wp-content\/uploads\/2020\/10\/P2-Plus-Warranty-RMA-Policy-Eng-Version.pdf\" target=\"yes\" >Download RMA &amp; Warranty Policy<\/a><\/div>[vc_empty_space height=&#8221;10px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1530246805967{padding-top: 40px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1420274264868{padding-bottom: 40px;}&#8221;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;] P2 Plus warranties all products, parts, and the manufacturing process are compliant to the spec standard according to the product\/spec approval sheet, and are free from defects in material and manufacturing process under normal use and service under the warranty period. [\/vc_column_text][vc_empty_space][\/vc_column_inner][\/vc_row_inner] General WarrantyThe products purchased directly<br \/><a href=\"https:\/\/tumbler2you.com\/tw\/warranty-rma\/\" class=\"more\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-7509","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"tw","enabled_languages":["en","tw"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"tw":{"title":false,"content":false,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/tumbler2you.com\/tw\/wp-json\/wp\/v2\/pages\/7509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tumbler2you.com\/tw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tumbler2you.com\/tw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tumbler2you.com\/tw\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tumbler2you.com\/tw\/wp-json\/wp\/v2\/comments?post=7509"}],"version-history":[{"count":3,"href":"https:\/\/tumbler2you.com\/tw\/wp-json\/wp\/v2\/pages\/7509\/revisions"}],"predecessor-version":[{"id":35794,"href":"https:\/\/tumbler2you.com\/tw\/wp-json\/wp\/v2\/pages\/7509\/revisions\/35794"}],"wp:attachment":[{"href":"https:\/\/tumbler2you.com\/tw\/wp-json\/wp\/v2\/media?parent=7509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}